ENTERPRISE SERVICE DESK
Reliable and professional 24/7/365 end-user support in desktop, mobile and virtual environments. ISO-certified multilingual service desk with ITIL-aligned process for Enterprise clients.
We offer our clients end to end management of IT Service delivery functions. From service desk outsourcing to performance optimization and process design consulting, our ITSM experts can support your individual needs.
In addition, our IT asset management team can help ensure your technology assets are properly accounted for, provisioned, deployed and tracked through your Configuration Management Database (CMDB).
Multi-Chanel Single Point of Contact for All Service Requests; Level 0 – Level 3 support, with onsite options available.
We can tailor own service catalog and create proprietary procedures to support your in-house applications or meet your particular service delivery needs.
Automated ITIL-Aligned Workflows to Ensure Efficient Ticket Resolution. Use our ITSM platform or bring your own. Customizable guaranteed SLA Service Levels.
Single-Point of Contact Support for users & applications
Process & procedure design, optimization & implementation
Asset discovery, tracking and control solutions