ENTERPRISE SERVICE DESK
Reliable and professional 24/7/365 end-user support in desktop, mobile and virtual environments. ISO-certified multilingual service desk with ITIL-aligned process for Enterprise clients.
IT Service Management (ITSM) & Enterprise Service Management (ESM)
We offer our clients end to end management of IT Service delivery functions. From service desk outsourcing to performance optimization and process design consulting, our ITSM experts can support your individual needs.
In addition, our IT asset management team can help ensure your technology assets are properly accounted for, provisioned, deployed and tracked through your Configuration Management Database (CMDB).
24×7 Enterprise Service Management
Custom Support Solutions for End Users & Applications. Customizable service catalog and coverage scope.
Efficient Service Delivery
Multi-Chanel Single Point of Contact for All Service Requests; Level 0 – Level 3 support, with onsite options available.
Personalized Service Catalog
We can tailor own service catalog and create proprietary procedures to support your in-house applications or meet your particular service delivery needs.
Enterprise-Grade Process
Automated ITIL-Aligned Workflows to Ensure Efficient Ticket Resolution. Use our ITSM platform or bring your own. Customizable guaranteed SLA Service Levels.
IT Service Delivery You Can Depend On
Service Desk Outsourcing
Single-Point of Contact Support for users & applications
ITSM Consulting
Process & procedure design, optimization & implementation
IT Asset Management
Asset discovery, tracking and control solutions
